mBox Mail 3

BUY

Hotmail with Push - for your iPhone and iPod Touch

Below you will find some common support questions we’ve answered in the past.

 

If your mBox Mail support concern is not documented below, we encourage you to submit a Support Ticket.

 

Frequently Asked Questions

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  • 1I like the way mBox Mail works on my iPhone/Touch do you have a solution for the Mac?
  • Yes, we have now released mBox Mail for Mac.
  • 2Can I get a notification when my Windows Live Hotmail account gets a new email?
  • Yes, as of mBox Mail 3.0 we support visual, audio and badge notifications.

    If you are not using the most recent version of mBox Mail you can find the update in Apple App Store. Your device must have OS v3.0 or greater for notifications to work.
  • 3I have iPhone 3.0 or greater and mBox Mail 3.0 or greater and I am still not getting my Mail Notificaiotns what can I do?
  • You need to open an mBox Mail at least once to get any new mail .

    If the application has been run and the device is connected over Wi-Fi and is still unable to receive notifications, the Wi-Fi network you're using might have a firewall that is blocking port 5223. This port must be open to TCP traffic for notifications to work.

    You can find out more information about how Mail Notifications work here.
  • 4How do I disable the mail Notifications during night hours?
  • mBox Mail is equipped with a feature called "Quiet Hours" that is located in the applications about view.
    When you turn Quiet Hours on you will be able to enter a time range. Any notifications that are received within that time frame will be silent.
  • 5My notifications for my iPod Touch work sometimes but they are sporadic. What can I do?
  • When the iPod touch screen is on and has a Wi-Fi connection, push notifications are received at any time. If the iPod touch screen is asleep, it will check every 15 minutes for a notification.

    You can find out more information about how Mail Notifications work here.
  • 6Why is my badge getting reset after I close the app?
  • While testing mBox Mail with our Beta Testers and users we found that people were more interested in how many new email they have received since they last ran mBox Mail.
    In response to this feedback we have change the way the unread badge works. It now is removed when you close the application and is updated each time a notification is received with the current number of new unread emails that have arrived in the mailbox since the application was run last.
    We are researching ways to make this better fit for all users of mBox Mail. If you are not interested in notifications and want the old badge behavior back you can disable notifications for all accounts and your badge will return to showing the number of unread email in your mailbox.
  • 7How do I disable the mail Notifications?
  • Open mBox Mail and in the accounts view, press the Edit button.
    Go through each account you would like to disable notifications for by flipping the 'Push Notifications' switch to OFF.
    To disable only visual or sound alerts and keep the badge notifications, you may do so in the Settings application, select Notifications and adjust the Notification settings for mBox Mail accordingly.
    Restart mBox Mail to sync settings with the server.
  • 8I'm noticing some delay in receiving my mail Notifications. Is this normal?
  • Yes, because of the nature of email it may take some time for messages to reach your Inbox. mBox Mail will regularly query the mailbox to see if any new mail is available. Generally you can expect to see your new mail notification within 5 minutes and often it is much faster than that.
    If you are seeing delays greater than 5 minutes find the FAQ here that matches your specific situation.
  • 9I keep seeing a pop up that says "Auto download is turned off for this folder". How do I enable auto download?
  • Please go to the "Folders" screen.
    - tap on Edit
    - tap on the folder you want to enable auto download for
    - slide the "Auto Download" switch to "On"
    - tap Save.
  • 10How can I add additional accounts in mBox Mail?
  • You can add additional accounts from "Accounts" screen.
    - In "Accounts" screen, click on the Edit menu at the top
    - Click on "+" button at the bottom
    - Please follow the steps to add additional accounts
  • 11How do I disable the passcode function in mBox Mail?
  • - In "Accounts" screen, click on the Passcode icon in the lower right hand corner
    - Enter your Passcode
    - Click on "Turn Passcode Off"
  • 12Will I be able to use my Hotmail contacts when I send email?
  • Yes, your Hotmail and iPhone contacts are available when addressing email in mBox Mail.
  • 13Why do I get Message Header Sync Failed... (Server Error 1.)?
  • It has been reported that when this happens access to Hotmail via Safari is also not working. Visit here for more troubleshooting tips.
  • 14I got a new iPhone. Can I download mBox Mail again for free?
  • Yes, you can reinstall mBox Mail for free. App store knows you already purchased the app so you should not be charged again.
    Make sure that you are signed in with the same iTunes account that you bought mBox Mail with.
  • 15How do I prevent emails from downloading in specific folders?
  • To turn off the automatic downloading of emails for specific folders, from the folders screen tap on edit and then tap on the a folder. Now set the "Auto Download" switch to "Off". This will cause mBox Mail to stop automatically downloading the content of the emails. Please note that the email headers (the subject and the from address) will continue to show up.
  • 16How do I delete a folder?
  • From the folders screen tap on "Edit" and then tap on the delete icon next to the folder you want to delete. You can also swipe delete folders. Please note that you can only delete custom folders that you created, not any of the system folders.
  • 17How do I add a new folder?
  • From the folders screen tap on "Edit" and then on the green icon at the bottom of the screen.
  • 18Why don't I see my Hotmail contacts?
  • mBox Mail lets you access your Hotmail contacts within mBox Mail. You can view your contacts by tapping on the "Contacts" icon at the bottom of the folders screen. mBox Mail does not modify your native iPhone contacts list nor does it modify your Hotmail contact list.
  • 19Where is my Windows Live Calendar?
  • At this time mBox Mail does not provide access to Windows Live Calendar.
  • 20Can I use Windows Messenger within mBox Mail?
  • At this time mBox Mail does not support Windows Messenger.
  • 21How do I send an email to an entire category/group list?
  • From the folders screen tap on the "Contacts" icon . Now tap on the "group email" icon next to the category/group you would like to email.
  • 22How do I change my from address?
  • To change the from address for a single email simply tap on the from address from the new email screen. You can change your default from address from the edit account screen. At this time the only way to add a new alternate from address is through the Hotmail website.
  • 23How do I set my reply-to address?
  • You can set a reply-to address from the edit account screen.
  • 24How do I change my email signature?
  • You can change your email signature from the edit account screen. Tap on "Edit" from the "Accounts" screen and then tap on the account.
  • 25How do I prevent other people from using mBox Mail on my iPhone?
  • You can prevent unauthorized access by enabling the passcode feature. The passcode feature will prompt you to enter a four digit numeric pin every time mBox Mail is opened. To enable passcode tap on the "passcode" icon from the "Accounts" screen.
  • 26Why don't I see all my old email?
  • By default mBox Mail will only synchronize your newest two weeks of email. You can change this behavior for each account by going to the account edit screen and modifying the "Days to Sync" value. Please note that by choosing to sync more email will increase the initial sync time as well as use up more memory.
  • 27My inbox is only showing 25 messages. Is there a way to show more?
  • Yes. In iPhone Settings. Select "mBox Mail Settings". Change the "Show" setting to 50, 100, or 200. Next time you start the application the messages will appear.
  • 28Why when I search for emails sometimes the results are not right?
  • The search feature currently only searches through the subjects and from addresses of the emails. It does not search through the content of the emails.
  • 29I bought mBox Mail on my computer, how do I install it on iphone/ipod touch?
  • For you to install your app on your iphone/ipod touch you will need to sync your iphone/ipod touch with your computer. You will need to first plug your iphone/ipod touch into the computer you used to purchase mBox Mail. The itunes application should start when you plug your iphone/ipod touch in, but if it does not please start itunes.
    On the left hand side of itunes in about the middle, there will be a section called "devices", your iphone/ipod touch should be listed here. Please click on "iphone/ipod touch".
    After your iphone/ipod touch is selected, there will be some tabs in the main part of your screen starting with "Summary" and ending with a tab named "Applications". Please click on the "Applications" tab. Check the "Sync Applications" box. Then check the circle next to "Selected Applications". Then make sure the box next to "mBox Mail" has a check mark in it.
    Then click on "apply" on the bottom right hand corner. This should sync mbox mail to your iphone/ipod touch.
    You now should be able to find an icon that looks like an envelope and says "mBox Mail" under it on your iphone/ipod touch. Please click on that icon to set up your mailbox.
  • 30When I try to log onto my hotmail account using mBoxMail I keep receiving the error: "Message Header sync failed 3211 server: user is not in kahuna" or "User not in Delta Sync". How can I make my account work in mBoxMail?
  • The error means that Microsoft has not enabled your account for "Live" access yet.
    1. Could you please try link on Microsoft live.com web site from Desktop Browser in your PC/MAC?
    http://g.live.com/1OLC12URL/3211
    or
    http://g.live.com/1OLC12URL/3203
    Then, try to login in mBoxMail.
    2. Another alternative is to download and login with this application from Microsoft in your Windows PC.
    http://get.live.com/wlmail/overview
    Once this is complete please try logging in from your mBoxMail on iPhone/ipod touch again.
  • 31I keep receiving the error: "no internet connection available.....Untrusted server certificate - date and time." How can I make my account work in mBoxMail?
  • Please verify that your date and time is correct on your iPhone or iPod Touch
  • 32I have tried everything listed here and am still having problems. Now what?
  • Please submit a support ticket by following this link: http://www.fluentfactory.com/support_ticket.php The more details you provide the better we will be able to assist you.
  • 33 What should I do when I receive "Message not yet downloaded" alert when I try to check mail?
  • Try this:

    1. Go to iPhone settings -> mBox Mail then scroll down to "Master Reset" option
    Please turn this "Master Reset" option ON.
    2. Then start mBox Mail.
    This will delete account settings locally.
    3. Please re-enter your Hotmail user name and password to re-setup your accounts and try downloading mail again.
    Please contact us if your issue persists.
  • 34How do I update my password in mBox Mail?
  • - Go to "Accounts" view where you see your email accounts
    - click on Edit at the upper right hand corner
    - click on the account that you want to modify password
    - you should see the account settings screen
    - please update password
    - click on Save
  • 35Does mBox Mail support my domain?
  • mBox Mail supports Windows Live custom domains. If Windows Live Hotmail hosts your email then mBox Mail will work for you.